Alltours Travel Centers Come Out on Top – Customers Confirm Reliable Service

Alltours Travel Centers Again Lead in Customer Satisfaction

As you stroll through Palma in the morning and look into a travel agency, one thing quickly becomes clear: personalized advice still matters. That is exactly what a large consumer survey confirms now — for Alltours Travel Centers. In the current evaluation by the analytics firm Service Value, together with Deutschland Test and Focus Money magazine, Alltours Travel Centers rank first among the large stationary chains.

Why the result stands out

It's not just flowers at the counter or the friendly voice on the phone that makes the difference. The study is based on more than 316,000 reviews of over 1,600 companies in 96 industries. From this mass, Alltours emerged as the sector winner — and that already for the fifth time in a row. That's unusually stable, and in the industry people speak of a clear signal: consulting and service quality matter.

Benjamin Meller, managing director of Alltours Travel Center, said that customer trust is the best reward and motivation at the same time. Freely translated: Those who continually listen win not just once, but keep customers longer. That or something similar sounded in his statement at the press release — and it feels genuine when you know the travel agencies that are often reachable by phone until the evening.

What the numbers mean

Practically, that means: Among the six largest stationary travel agency chains, Alltours ranks first. The study is strict: Only consumers who were truly customers within the last twelve months are evaluated. This aims to increase the significance — not blind flight, but real experiences.

Alltours itself is part of a larger group: nationwide there are more than 160 branches and franchise partners, plus online portals with continuous booking capability. The corporate family also includes the allsun hotels — 31 properties, of which 21 are on Mallorca. For locals and vacationers, that's a familiar face: those who have visited an Alltours office on the corner know what is meant.

A look ahead

Whether the award alone influences traveler flows remains open. For employees and regular customers, it is at least a plus. And frankly: in a time when many trips are booked online, it's nice to see that classic advice does not go extinct. If you prefer to ask in person instead of just clicking, you seem to be rewarded for it.

For those interested in details: The study is published annually and is regarded as a barometer for service quality in many industries.