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Dream holiday, shattered calm: When the bank card disappears abroad

What to Do When an ATM Keeps Your Card in Mallorca

Card retained at an ATM in Mallorca? Learn the immediate steps and what to ask your bank next.

Published: April 22, 2026
Dream holiday, shattered calm: When the bank card disappears abroad

Answer

What should I do if an ATM keeps my bank card while I’m on holiday in Mallorca?

Block the card immediately through your banking app or the international hotline, then contact the bank as soon as possible. If you are abroad, ask whether the bank can explain why the card was retained and whether a replacement card can be sent or collected. Keep any receipt or note the ATM location in case you need to make a complaint later.

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