€600 Paid in Advance — No Car at Son Sant Joan: What Went Wrong?
When a Mallorca Car Rental Is Refused but the Money Stays Gone
What to do if a Mallorca car rental is refused at pickup and the intermediary does not refund the advance.
Answer
Can a car rental company in Mallorca refuse the car at pickup and still keep the money?
More questions on this topic
Related follow-up questions from the same article, collected in one place.
What should I do at Son Sant Joan airport if my rental car is refused?
Get a written refusal, save all proof, and contact the intermediary and your bank immediately.
How does a chargeback work for a Mallorca rental car booking?
A chargeback may be possible if you paid by card and the car was not handed over.
Why do rental car disputes at Palma airport often involve intermediaries?
Because the booking platform and the local rental counter are often separate companies.
Is it normal for a Mallorca car rental to reject a driving licence as unreadable?
A rental company may refuse a licence, but the reason should be documented clearly.
Where can I complain about a car rental problem in Mallorca?
You can contact local and regional consumer offices in Mallorca with your documents and evidence.
What documents should I keep after a car rental dispute in Mallorca?
Save your booking proof, payment records, photos and a written timeline.
What are common car rental problems at Son Sant Joan airport in Mallorca?
At Son Sant Joan, the main issues are refusals, insurance disputes, deposits and slow refunds.
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