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IT failure in allocation of 650 vacation rental slots: Why trust is at stake

Technical Problems With Mallorca’s Rental Portal

Timestamp errors, failed payments and heavy traffic disrupted Mallorca’s rental portal during the slot allocation process.

Published: April 21, 2026
IT failure in allocation of 650 vacation rental slots: Why trust is at stake

Answer

What technical problems did the Mallorca rental portal have?

Users reported timestamp errors, payment processes that got stuck and application sessions that ended without completing. The council also said the portal received more than 300 requests per minute, which appears to have overwhelmed the system. In practical terms, that means some applications may have been recorded later than they were actually submitted.

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