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AENA under criticism: €10 million fine for facial recognition at Palma airport – a reality check

Passenger Rights If You Refuse Facial Recognition at Palma Airport

Passengers at Palma airport can decline facial recognition and ask for a standard boarding process.

Published: April 22, 2026
AENA under criticism: €10 million fine for facial recognition at Palma airport – a reality check

Answer

What rights do passengers have if they do not want facial recognition at Palma airport?

Passengers can refuse biometric processing and ask for a standard boarding alternative. They also have the right to ask what data are collected, who can access them, and how long they are stored. If the response is unclear or the process feels pressured, travelers can raise a complaint with the relevant data protection authority.

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