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Robbery in Palma: Knife, Serrano and the Question of Store Safety

What Shop Staff in Mallorca Should Do in a Threatening Situation

Practical advice for Mallorca shop workers on staying safe during a robbery threat and alerting police quickly.

Published: April 22, 2026
Robbery in Palma: Knife, Serrano and the Question of Store Safety

Answer

What should shop staff in Mallorca do during a robbery threat?

The priority is to stay calm, avoid escalation and follow any internal safety procedure the shop has in place. If possible, staff should discreetly alert the police or use a panic button, while keeping a safe distance from the offender. After the incident, employees may need support, especially if they were threatened with a weapon.

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