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How to request help at Palma Airport
Learn how to arrange free assistance at Palma Airport and why early registration matters for travelers needing support.
Published: April 21, 2026
Answer
How do I request special assistance at Mallorca's Palma Airport?
In Spain, passengers are advised to register assistance with AENA at least 48 hours before the flight. This applies to travelers with disabilities and can also help people who need support because of an invisible disability, such as autism, ADHD or anxiety. The right to free ground assistance is covered by EU rules, but it is still important to make the request clearly and early.
More questions on this topic
Related follow-up questions from the same article, collected in one place.
1FAQ
Does Palma Airport have quiet rooms or sensory spaces for autistic passengers?
No dedicated sensory rooms are currently available at Palma Airport.
Quick overview
2FAQ
What is the sunflower symbol at Palma Airport and what does it mean?
It discreetly signals that a traveler may need extra support.
Quick overview
3FAQ
What should autistic passengers or travellers with anxiety do before flying from Mallorca?
Plan ahead, request support early and prepare for busy airport moments.
Quick overview
4FAQ
Are airport staff at Palma trained to help passengers with invisible disabilities?
Training exists in principle, but practical awareness still needs improvement.
Quick overview
5FAQ
How can Palma Airport be made easier for people with sensory overload?
Quieter spaces, clearer information and less noise would help most.
Quick overview
6FAQ
Can families with autistic children sit together on flights from Mallorca?
Families should ask early if they need to sit together.
Quick overview
7FAQ
Is Mallorca Airport easy to use for passengers with anxiety?
It can be stressful, so advance planning and assistance requests help.
Quick overview
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