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New SFM strategy: more money, AI chatbot — and many open questions

What 24/7 support could mean for Mallorca’s trains

SFM says passenger support will be available around the clock in Mallorca. The key issue is whether humans are truly available when needed.

Published: April 22, 2026
New SFM strategy: more money, AI chatbot — and many open questions

Answer

Is SFM really offering 24/7 passenger support in Mallorca?

The promise sounds good, but 24/7 support only works if there is more than an automated chatbot behind it. Passengers need access to real staff for urgent problems, especially at night or during major disruptions. In Mallorca, the difference between a marketing claim and genuine support will come down to how the system is organised.

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