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New SFM strategy: more money, AI chatbot — and many open questions

Will Mallorca’s train information really get better?

Mallorca’s railway plans more service staff, better information channels and 24/7 help. The key question is whether passengers will notice a change.

Published: April 22, 2026
New SFM strategy: more money, AI chatbot — and many open questions

Answer

Will the new Mallorca train service changes actually improve passenger information?

They should improve it, especially if the new system is used well. The plan includes more funding for customer service, better coordination with the TIB bus network, expanded information channels, and round-the-clock availability. Whether passengers really notice a difference will depend on how quickly disruptions are reported and how reliably the information reaches people on trains and at stations.

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