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New SFM strategy: more money, AI chatbot — and many open questions

Privacy concerns around transport chatbots in Mallorca

If Mallorca rail uses an AI chatbot, passengers should know how data is handled. Privacy rules and log storage matter as much as convenience.

Published: April 22, 2026
New SFM strategy: more money, AI chatbot — and many open questions

Answer

What should Mallorca travellers know about privacy when using transport chatbots?

Passengers should expect clear rules about what data is collected, how long it is stored, and who can access it. If a chatbot is used through channels like WhatsApp or Instagram, the privacy terms need to be easy to understand and specific about travel queries and location data. In public transport, privacy should be handled carefully rather than treated as a minor detail.

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