Citizen's Office at the Avenidas Temporarily Closed - Renovation Begins in November

Citizen's Office at the Avenidas Temporarily Closed

If you try to drop by the central office at the Avenidas in Palma on short notice, you'll be disappointed: The Citizen's Office is closed with immediate effect. The city administration announces that extensive maintenance work is planned on the ground floor, with construction starting in early November.

What exactly is being done

The work mainly concerns the technical equipment: new air conditioning, updated lighting, and a new floor covering to be installed. The city estimates around 520,000 euros for this. According to an official statement, the measures should improve the building's use in the long term—and hopefully reduce outages in hot summers.

How long the closure will last

The construction period is estimated at about four months. That means: anyone who normally comes to the Avenidas for personal appointments should plan alternatives. For people with little time or without online access, the city's organization remains decisive.

Where the services go now

During the works, the Citizen's Office services will be distributed to other municipal offices. The city cites several counters and district offices in Palma as alternatives—from Plaça de Cort to satellite offices in the districts. In the best case, many concerns can be resolved by appointment; some services are now also available digitally.

An older neighbor from Calle Aragón, whom I met at the town hall, shook his head: I don't feel like driving across the city. That's the real problem: for many, the next contact point isn't around the corner.

Practical tips for those affected

If you need a document soon or need to renew a passport, first check the city's online offerings. Call in advance or arrange an appointment by email. Those who rely on accessibility should specifically contact the authorities—some satellite offices have limited capacity.

And one more tip: Keep confirmations and receipts well. During relocations of services, appointments can be lost or rescheduled.

How the neighborhood is reacting

The news has mixed reactions. Business owners along the Avenidas hope the renovation will improve the area, residents criticize the short notice. The administration promises to keep information about times and restrictions up — such as noise hours or temporary barriers at the entrance area.

In the coming weeks, the city plans to publish more details. Until then: plan, inform, and, if in doubt, allow a little extra time for dealing with authorities.