Palma: Why the security checks become a test of patience

Patience required: Busy at the checkpoints — and the key question is: Who bears the responsibility?

At Palma de Mallorca airport these days you can again hear rolling suitcases, boarding announcements and the steady hum of air conditioning fighting the summer heat. But at the security checkpoints a different tone is mixing with the usual holiday bustle: irritated voices, luggage stuck in bottlenecks, and nervous foot tapping in the queues. The central question is: Why is nearly ten percent of checkpoint capacity out of service during the peak season — and why does this affect travellers and staff right now?

Only 30 of 38 lanes open — what does that mean in practice?

The operator has confirmed: of 38 security lanes, 30 are currently in use. On paper that sounds like a reduction of less than a quarter, but in practice it means peak times stretch out, waiting times rise and distributing passengers across the remaining lanes becomes more difficult. Travellers report lines stretching into the departure halls, overcrowded waiting areas and kiosks where staff hurriedly refill coffees. The consequences are missed connections, anxious families with small children and the uneasy feeling that the construction site is consuming not only space but also calm.

The chaotic weekend: exception or symptom?

Last Sunday saw particularly massive delays — flights were in limbo and some passengers waited far longer than usual. AENA calls it an exceptional case and points out that under normal circumstances 98 percent of travellers wait only about ten minutes. That may be statistically correct, but it offers little help to those whose holiday stalls at the airport. Such outliers raise the question of how robust the system really is against disruptions — and whether communication works in critical moments.

Critical analysis: what is missing from the public debate

The debate usually remains on the surface: "construction work" and "more lanes again in August." Less attention is paid to how the renovations were planned and what fallback plans exist. Three aspects are rarely discussed enough:

1. Staffing flexibility: Can security staff and gate teams be increased at short notice when several large aircraft depart almost simultaneously in the afternoon? Short-term staff shortages cannot simply be solved with temporary job postings.

2. Flow of information: Many queues lacked clear guidance on where waiting passengers could be redistributed. Good digital displays, additional staff with megaphones or clear barriers can help — but are not present everywhere.

3. Impact on everyday tourism: Longer waits are more than a comfort issue. If vacation days begin with stress, the island experience is diminished. Delayed departures can also trigger chain reactions that affect the local economy — from transfers to hotels to car rental companies.

Less highlighted opportunities

The renovations also offer potential: those who now invest in better routing, additional technology or flexible staffing shifts can present a significantly more efficient system after the season. Instead of relying on short-term fixes, a sustainable plan for the high season could be developed — with clear service standards for peak times.

Concrete proposals — what would help quickly

A few sensible measures that could noticeably relieve Mallorca in the coming weeks:

Transparent communication: Real-time displays at entrances, bus stops and in the terminal informing about current wait times. Someone at the bus station in Palma who already knows that delays are to be expected on their travel day can plan better.

Temporary staffing shifts: Agreements with private security providers or standby shifts among existing staff could absorb peak times. This is a matter of organization, not just budget.

Optimized routing: Mobile barriers, additional signage and short-term staff on site to direct lines reduce congestion and frustration. Small routing changes often have big effects.

Prioritization instead of chaos: Extra counters for families, seniors and business passengers would speed up throughput — and provide “shorter breaths” in the queue.

Practical tips for travellers

If you're departing from Mallorca now: arrive earlier, bring a book or podcast, have charged devices and liquids-free bags ready and use online check-in when possible. When the thermometer shows high-summer temperatures and the heat presses, a cool coffee at the gate is a small pleasure.

And one last local tip: whoever waits in the shade of the large palm trees in front of the terminal hears children's laughter and the clatter of suitcases — often the best reminder that behind every delay are people with holiday expectations.

The construction work is necessary, no question. But precisely in a season when the island breathes, dances and celebrates, a bit more planning, more staff and clearer communication would be a better companion for travellers — and for Mallorcans who see every day how important a smooth-running airport is for the island.